Sibley Connect May 2017-Language of Caring Skill Update

Language of Caring Skill Update

The Gift of Appreciation
We know that our patients come to us for excellence in clinical and compassionate care at times when they are vulnerable. Each of us play a significant role in the patient experience and impact patients’ perceptions of care. The Gift of Appreciation is a skill we can use to express our thanks and appreciation to each other, our patients and their families. We know that recognition or a compliment from another is very energizing.

Think of times when a situation has been challenging and emotionally charged. Notice how you start to react. Before becoming defensive and escalating the conversation, ask yourself, “Is there something that I can do to express admiration in this situation?”?

It may be as simple as saying, “Thank you so much for bringing this to my attention,” or “Your father is so fortunate to have such a caring daughter.” Say it with sincerity.

Create a powerful heart-head-heart response. This language of caring skill can make a day or change a life. Your willingness to put it into words is all that is necessary.

Our deepest principle of human nature is the desire to be appreciated. Take a second to express your appreciation! Be specific about what it is that you admire or appreciate in that situation or individual. Notice what happens and the power of expressing gratitude.

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